Plan and Billing

The 'Plan' and 'Billing' sections in Jimo settings, while closely related, serve distinct purposes.

• 'Plan' allows you to choose and manage your subscription level.

• 'Billing' handles the financial aspects of your account, such as payment information and invoice history.

Plan Section

Different plans

Choosing Your Plan

• Overview: The 'Plan' section in Jimo settings allows you to select the subscription that aligns with your team's size and requirements. Each plan is tailored to scale with your business, from startups to large enterprises.

• Free Trial: Jimo offers a 14-day free trial for the Growth plan, providing an opportunity to test advanced features without any upfront commitment.

• Plan Options: Visit Jimo Pricing to review detailed comparisons and find the plan that best fits your business needs.

  • Startup: Designed for small teams, this plan includes essential features to get you started with engaging your users.

  • Growth: As the most popular choice, it offers more experiences and enhanced support for growing businesses.

  • Scale: For large organizations looking for extensive features, unlimited experiences, and premium support.

Plan Details

Startup Plan:

• Price: $118/month

• Seats: 2

• Active Experiences: Up to 5

• Features:

  • Product Tours, Surveys & NPS, In-app announcements, Hints

  • Multiple Languages

  • In-app Changelog

  • Integrations, user identification & segmentation

  • Email and chat support

Growth Plan:

• Price: $286/month

• Seats: 5

• Active Experiences: Unlimited

• Includes everything in Startup, plus:

  • Link Sharing

  • Priority support

Scale Plan:

• Price: $466/month

• Seats: 10

• Active Experiences: Unlimited

• Includes everything in Growth, plus:

  • Dedicated CSM

  • No Jimo Branding

-16% on pricing on yearly subscriptions

Comprehensive Plan Comparison:

• Workspace: Unlimited

• User Permissions: All plans

• Jimo Branding Removal: Available for $50/month in Startup

• Interview Prompt, Manual Trigger, Rate Limiting & Priority: Available in Growth and Scale

• Event Triggering: Growth and Scale

• Advanced Integrations: Zapier, Segment, Figma, Typeform, Calendly, Hubspot, Slack (varies by plan)

• Security Features: Enhanced SLA, SAML 2.0 SSO (Scale Plan)

We are fully compliant with GDPR, and you can choose between EU-based and US-based servers. Privacy by design ensures no sensitive customer data is collected.

Plan Management

• Trial Activation: Start with the 'Start free trial' button in your Jimo dashboard to experience the full capabilities of the Growth plan.

• Switching Plans: Navigate within the 'Plan' section to upgrade or change your subscription as your business evolves.

• Plan Details: Click on 'Explore plans' to compare the different tiers and understand the specific features and limits of each.

Hide Jimo Label

You can remove the "Powered by Jimo" footnote as a paid option in your billing settings. This feature is included in the Scale plan. For more details, please visit the billing settings page in your Jimo dashboard.

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Billing Section

Overview

• Billing Management: The 'Billing' section is where you can manage all payment-related settings, including viewing invoices and updating payment methods.

• Invoice History: Access all past invoices for easy tracking and accounting purposes.

• Payment Methods: Add or update your payment information to ensure seamless service without interruption.

Managing Your Billing

• Free Plan Details: Even if you're on the Free plan, you can explore other plans anytime by clicking on 'Explore plans' within the 'Billing' section.

• Invoices: You will see a history of all billing invoices once you have an active paid subscription.

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Detailed Guidance

For more detailed information about Jimo's pricing, plans, and billing procedures, please refer to our dedicated pricing page at Jimo Pricing and Payment Information documentation. Here you will find all the information needed to make an informed decision about the right plan for your team.

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Best Practices

• Plan Evaluation: Regularly assess which plan you're on to ensure it matches your current usage and requirements.

• Billing Updates: Keep your billing information up to date to prevent any service interruptions.

• Invoice Review: Regularly review your invoices for accuracy and internal record-keeping.

By staying on top of your Plan and Billing settings, you ensure that your team can continue to create and publish engaging experiences through Jimo, all while keeping your finances in check.