# Rate Limiting - Prevent overwhelming users

You may have users that fall into multiple target audiences and they could be shown too many Jimo's experiences in quick succession. You can restrict this with our **Rate Limiting** functionality.

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### Quick access

* [Create a Rate Limit to avoid overwhelming users](#id-1-create-a-poke-limit-to-avoid-overwhelming-users)
* [Rate limit exclusions](#id-1-poke-limit-exclusion)

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## Create a Rate Limit to avoid overwhelming users <a href="#id-1-create-a-poke-limit-to-avoid-overwhelming-users" id="id-1-create-a-poke-limit-to-avoid-overwhelming-users"></a>

To set a limit *(1 Experience every 4 hours per default)*, go to Settings > Rate Display Limit.

<figure><img src="/files/MgOZ16jpObgsor4uFHFl" alt=""><figcaption><p>Rate limiting</p></figcaption></figure>

You can set the maximum number of experiences (Tours, NPS, surveys, etc.) any user should see across a given timespan (minute, hour, day, or week).\
In the example on the screenshot above, a user can’t see more than one experience every 4 hours. After the 4 hours, their experience view count will be reset, and they can see it again.\
\
If any experiences were blocked from displaying during the 4 hours, the user will be eligible to see them again.

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## Rate limit exclusion <a href="#id-1-poke-limit-exclusion" id="id-1-poke-limit-exclusion"></a>

If you are launching an important experience that your users must see, regardless of whether they've hit the global frequency limit, you can bypass the frequency limit for that particular experience. In the audience settings of your experience, you will be able to uncheck "**Rate limiting**” to ignore the experience limit. When checked, the frequency limit will be ignored.

<figure><img src="/files/J0zr5pNh2ucpomvSRJrR" alt=""><figcaption><p>Rate limiting button</p></figcaption></figure>

<figure><img src="/files/sQ82UTzLcltVboccA2bd" alt=""><figcaption><p>Disable rate limiting alert</p></figcaption></figure>

<figure><img src="/files/Px6mZd7AsbIdncJ5bgdY" alt=""><figcaption><p>Disabled rate limit</p></figcaption></figure>

{% hint style="info" %}
**Remember**: You can also do it manually from the Rate limitation page in the settings by adding an experience or a draft with the "**+ Exclude experience**" button.
{% endhint %}

<figure><img src="/files/OrqFaZ5x2EYBbzKVPdYu" alt=""><figcaption><p>Exclude experience</p></figcaption></figure>


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