Rate Limiting - Prevent overwhelming users

The key to establishing in-product interactions as an effective communication channel with your users is to avoid overwhelming them.

You may have users that fall into multiple target audiences and they could be shown too many Jimo's experiences in quick succession. You can restrict this with our Rate Limiting functionality.

---

Quick access

• Create a Rate Limit to avoid overwhelming users

• Rate limit exclusions

---

Create a Rate Limit to avoid overwhelming users

To set a limit (1 Experience every 4 hours per default), go to Settings > Rate Display Limit.

Rate limiting

You can set the maximum number of experiences (Tours, NPS, surveys, etc.) any user should see across a given timespan (minute, hour, day, or week). In the example on the screenshot above, a user can’t see more than one experience every 4 hours. After the 4 hours, their experience view count will be reset, and they can see it again. If any experiences were blocked from displaying during the 4 hours, the user will be eligible to see them again.

---

Rate limit exclusion

If you are launching an important experience that your users must see, regardless of whether they've hit the global frequency limit, you can bypass the frequency limit for that particular experience. In the audience settings of your experience, you will be able to uncheck "Rate limiting” to ignore the experience limit. When checked, the frequency limit will be ignored.

Rate limiting button

Disable rate limiting alert

Disabled rate limit

Remember: You can also do it manually from the Rate limitation page in the settings by adding an experience or a draft with the "+ Exclude experience" button.

Exclude experience