Jimo Help Center
Using Jimo
Using Jimo
  • Introduction to Jimo
    • Welcome!
    • What is Jimo?
  • Getting started
    • Installing Jimo
    • Extension
    • Initial Setup
    • Designing Your First Experience
  • Experiences
    • Tours & Modals
      • Components
    • Surveys
      • Components
    • Banners
      • Components
    • Hints
      • Components
    • Checklists
      • Components
      • Behavior
    • Resource Center
      • Components
    • Changelog
      • Dashboard
        • Overview
        • Analytics
      • Changelog
        • Changelog Builder
        • Changelog Components
        • Changelog Navigator
        • Positionning (Trigger)
        • Changelog Preview
      • Posts
        • Post Builder
        • Post Components
        • Post Navigation
        • Multiple Languages
        • Post Preview
  • Design and manage experiences
    • Dashboard
    • Spaces
    • Builders
      • Flow Builder
      • Content Builder
      • In-app Builder
    • Navigator
    • Triggers & Conditions
      • Steps Triggers
      • Conditions
    • Theme
    • Multiple Languages
    • Positioning
    • Preview
  • Target & publish experiences
    • Overview
    • Trigger on the right spot (Show on)
    • Target specific URLs/Domains (Where)
    • Target right people (Who)
    • Trigger at the right time (When)
      • Planning Your Experience
      • Rate Limiting - Prevent overwhelming users
    • Increase visibility (Boost)
    • Mesure outcomes (Goal)
  • Monitor and analyze user data
    • Analytics
    • Users & Segments
      • Users
      • Segments
      • Import
      • Survey responses segmentation
    • Success Tracker
      • Overview
      • Trackers
      • Events
  • Admin & Settings
    • Project management
    • General Settings
    • Installation
    • Team Management
    • Environments
    • Plan and Billing
    • Notifications and Account Settings
    • MAU (Monthly Active Users)
  • Integrations
    • Integration Setup
    • Events for Analytics Integrations
    • Segment.io
    • HubSpot
    • Salesforce
    • Maze
    • Amplitude
    • PostHog
    • Mixpanel
    • Heap
    • Figma
    • Calendly, Google Calendar, Zcal
    • Intercom
    • Invision
    • Zapier
    • Slack
    • Crisp
    • Server-Side Events
    • Webhooks
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On this page
  • What is Jimo?
  • What’s in Jimo’s Toolbox?
  • How Does Jimo Work?
  • Why Jimo?
  • How Jimo Drives User Engagement and Product Adoption?
  • Design, Publish, Monitor—Iteratively
  • Keep It Simple and Personal
  • Grow Your Experience Library Over Time

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  1. Introduction to Jimo

What is Jimo?

Jimo makes every software simple, in no time, for any user with our in-product communication toolkit. Perfect for onboarding new users, highlighting features, sharing updates, and collecting insights.

PreviousWelcome!NextInstalling Jimo

Last updated 4 months ago

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What is Jimo?

Jimo is a low-code platform that helps you create and deliver engaging in-app user experiences directly within your product. It’s designed to help you educate, announce, and gather feedback without writing code, so you can guide users, improve their understanding, and boost engagement at every stage.

-> Think of it as a toolbox to guide your users, showing off the best parts of your product to every user.


What’s in Jimo’s Toolbox?


How Does Jimo Work?

  1. Choose Your Tool: Pick from Tours, Modals, Surveys, Banners, or Hints to start the conversation.

  2. Customize Your Message: Drag and drop to design your message. Make it pop with your brand colors and style.

  3. Set Your Triggers: Decide when and where your message shows up. It could be after a specific action, or just when your user needs a nudge.

  4. Launch & Learn: Go live in minutes and watch as user engagement climbs. Use Jimo's insights to keep improving.


Why Jimo?

  • 🤝 For Everyone: No tech wizardry needed, Jimo’s intuitive design makes it accessible to product managers, marketers, and designers alike.

  • 🛠 Build with Ease: Create guides, announcements, and feedback forms in minutes, all without coding.

  • 🎯 Personalize the Experience: Tailor content to user behavior, ensuring every interaction feels relevant and timely.

  • 📈 Boost Engagement: Use interactive elements to captivate users, foster exploration, and drive meaningful engagement.

  • 🚀 Instant Impact: See immediate results the moment you go live—improved adoption, retention, and user satisfaction.

  • 🌱 Grow with Confidence: As your product evolves, Jimo scales with you, helping every new feature shine and every user thrive.


How Jimo Drives User Engagement and Product Adoption?

Jimo’s approach is grounded in simplicity, adaptability, and iteration. By providing low-code tools to design, publish, and monitor in-app experiences, it enables you to meet users where they are: one feature, message, or workflow at a time.

The philosophy is simple: start small, keep it concise, and learn as you go. Over time, these building blocks form a comprehensive network of user guidance that drives deeper product adoption.

Design, Publish, Monitor—Iteratively

  1. Design: Begin with short, focused experiences (like a quick hint or a single banner) that educate users on one feature or process.

  2. Publish: Deliver these experiences when and where they’re needed most, ensuring a smooth, timely interaction.

  3. Monitor: Track how users respond, then refine and improve. This continuous feedback loop helps you adapt to real user behavior.

Keep It Simple and Personal

Everyone learns differently. By mixing Tours, Modals, Surveys, Banners, Hints, Checklists, and Changelogs, you can create a hybrid experience tailored to various learning styles. Show a subtle hint for a complex workflow, roll out a checklist for onboarding, or deliver a survey to gauge user sentiment, all while maintaining clarity and brevity.

Grow Your Experience Library Over Time

Don’t try to build everything at once. Start with a few targeted, short experiences that address specific features or events. As your library grows, you can interconnect these experiences, creating a cohesive ecosystem of user guidance. The result is a user base that feels supported, informed, and more inclined to explore and adopt new capabilities within your product.

Jimo’s iterative, user-centric approach ensures every interaction is a step toward better engagement, higher satisfaction, and greater product adoption. By keeping it all concise, context-rich, and perfectly timed, you transform each user touchpoint into a moment of genuine value.


Ready?

Discover how Jimo can transform your user experience. Get started in no time and join the ranks of successful teams who’ve made their products not just functional, but fun.

⇒ Try Jimo for Free - No credit card required.

If you want the opportunity to do so, just

Book a demo!
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Tours

Step-by-step guides that welcome newcomers and show them how to use your product.

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Modals

Attention-grabbing pop-ups that highlight important updates or features.

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Surveys

In-app questionnaires to gather feedback and understand user needs.

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Banners

Subtle, persistent alerts or messages, ideal for announcements or promotions.

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Hints

Small, contextual tips placed exactly where users need guidance.

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Checklists

Actionable lists to help users complete tasks and achieve milestones.

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Changelog

A centralized feed to keep users informed about new features, improvements, and releases.