# Users

**Dashboard path:** [Users & Segments > Users](https://i.usejimo.com/users) (`/users`)

***

## Understanding a user

The Users tab is your entry point to explore, filter, and inspect every user detected by Jimo. It is the first tab of [Users & Segments](https://help.usejimo.com/docs/analyze/users-and-segments) and the go-to view whenever you need to find a specific user, check their activity, or build an audience on the fly.

<figure><img src="/files/7JcSPNHUZYHsxQT762dP" alt=""><figcaption></figcaption></figure>

A couple of concepts to keep in mind before diving into the interface.

### Anonymous vs identified users

Every user who loads a page with the Jimo snippet is recorded, but not all users are equal.

* **Anonymous users** appear with the label "Anonymous" and a short Jimer ID (e.g. `Jimer hONp`). Jimo detected them but they were never linked to a real identity.
* **Identified users** appear with their display name, email, and a persistent user ID. You can link their sessions across devices, segment them by any attribute, and personalize content.

The difference is one SDK call: `identify`. Until that call runs, Jimo has no way to attach persistent data to the user.

{% hint style="warning" %}
The earlier you identify users, the richer their profiles become over time. See [Installing Jimo](https://help.usejimo.com/docs/getting-started/installing-jimo) and the [identify users guide](https://help.usejimo.com/docs/for-developers/for-developers/sdk-guides/identify-users).
{% endhint %}

### What data is attached to a user

Once identified, a user profile accumulates four types of data:

* **Attributes** — native fields (name, email, sessions) plus [custom attributes](https://help.usejimo.com/docs/analyze/users-and-segments/users/attributes) you push (plan, role, language, etc.)
* **Experience interactions** — which Jimo experiences the user has seen, completed, dismissed, or answered
* **Events** — in-app actions tracked by Jimo or received from integrations
* **Segment membership** — which dynamic segments the user currently belongs to

All of this becomes visible in the [user profile side panel](#user-profile) and usable as conditions in the [filter builder](#filtering-the-user-list).

{% hint style="info" %}

#### How to search for a specific user?

[**Filtering here uses the same condition builder as saved segments.**](#filtering-the-user-list) Think of it as searching your user base with structured conditions rather than free text. See [Segments](https://help.usejimo.com/docs/analyze/users-and-segments/segments) for the full builder reference.

\
To search for a user easily just add a "Contains" filter on the "Name" or "Email" native attribute, it will act as a basic search bar. **(It's case sensitive!)**

![](/files/JQLhdGeoBgjRLHKuIahR)
{% endhint %}

***

## Components of the Users tab

<figure><img src="/files/l6m6D1TMXOrzXfEj1N9N" alt=""><figcaption></figcaption></figure>

The tab is organized into four main zones:

| Zone    | Component      | What it does                                                     |
| ------- | -------------- | ---------------------------------------------------------------- |
| **(1)** | Header actions | "Import users from CSV" and "+ New Segment" buttons (top-right)  |
| **(2)** | Tab navigation | Switch between Users, Segments (with count), and Imports         |
| **(3)** | Filter builder | "Add..." button to build conditions and filter the list          |
| **(4)** | User list      | The actual list of users with a counter, columns, and pagination |

Clicking any user row opens the [**user profile**](#user-profile) as a side panel on the right.

***

### The user list

The list displays every user detected by Jimo, sorted by most recent activity.

<figure><img src="/files/g6Fl8vOBU37Y5UVU06Ni" alt=""><figcaption></figcaption></figure>

#### List columns

| Column            | Content                                                                          |
| ----------------- | -------------------------------------------------------------------------------- |
| **Avatar**        | Auto-generated colored Jimo avatar                                               |
| **Name / Id**     | Display name if identified, otherwise "Anonymous" + Jimer ID (e.g. `Jimer hONp`) |
| **Email**         | Email pushed via `user:email`, otherwise "none"                                  |
| **Last activity** | Time since the user last loaded a page with Jimo (e.g. "12 hours ago")           |
| **Tags**          | Tags assigned to the user, with an inline **add tag** action                     |

A bold **"X users found"** counter sits above the list and updates live with any filter applied.

#### Row interactions

<figure><img src="/files/t09a2OOy8RifPoF3e9df" alt=""><figcaption></figcaption></figure>

When you hover a row:

* The **name turns blue** (row becomes clickable)
* A **red trash icon** appears on the right to delete the user
* The **add tag** button becomes more prominent in the Tags column

Clicking anywhere on the row opens the [user profile side panel](#user-profile).

{% hint style="warning" %}
Deleting a user permanently removes all their data from Jimo (attributes, activity, survey responses, segment membership). This cannot be undone.
{% endhint %}

#### Pagination

The list is paginated. Use the controls at the bottom to navigate through pages. The counter always reflects the total number of users matching the current filter.

<figure><img src="/files/1JrYkdmuLrjz2MLtnYuJ" alt=""><figcaption></figcaption></figure>

***

### Managing tags

Tags are manual labels you assign to users. Use them for one-off categorization (flagging a user after a support call, marking someone as a beta tester) without setting up custom attributes.

#### Add a tag from the list

<figure><img src="/files/NiO400nyShKSuNSiYHZ2" alt=""><figcaption></figcaption></figure>

Click **add tag** in the Tags column of any row. A dropdown appears with:

* A **"Search or create a tag..."** field
* The list of existing tags as colored pills (e.g. "Internal", "Beta Testeur")

Select an existing tag or type a new name to create one. Tags can be reused across users.

#### Add a tag from the profile

<figure><img src="/files/VZY2DxlxbbAiAG74Zs8L" alt="" width="364"><figcaption></figcaption></figure>

You can also assign tags from inside the [user profile](#user-profile) side panel using the **Tag user** button in the top-right corner. The dropdown behaves the same way as from the list.

{% hint style="info" %}
**Tags vs custom attributes**: tags are great for manual, one-off labels. For structured data pushed from your system (plan, role, signup date) that you will segment on regularly, use [custom attributes](https://help.usejimo.com/docs/analyze/users-and-segments/users/attributes) instead.
{% endhint %}

***

### Filtering the user list

Filtering uses the same condition builder as saved segments. Think of it as searching your user base with structured conditions rather than free text.

#### Open the builder

<figure><img src="/files/Yv1y7DMNxSGMRZ9ZTOVH" alt=""><figcaption></figcaption></figure>

Click **Add...** at the top of the page to open the builder dropdown, with two options:

* **Add attribute**: pick a condition from one of 5 categories
* **New logic group**: create an AND/OR group to combine multiple conditions

Once you start building, the filter expands into a multi-row builder with nested groups and action buttons.

<figure><img src="/files/QbG6eeSas7XJH6xQRbAB" alt=""><figcaption></figcaption></figure>

#### Available filter categories

| Category              | What it covers                                                              |
| --------------------- | --------------------------------------------------------------------------- |
| **Properties**        | Native Jimo attributes: Name, Email, Last activity, Created, Sessions, Tags |
| **Custom Attributes** | Fields pushed from your SDK or integrations                                 |
| **Experiences**       | User interactions with Jimo experiences (seen, completed, answered with…)   |
| **Events**            | In-app events from Jimo or integrations                                     |
| **Segments**          | Reuse any saved segment as a filter (composition)                           |

{% hint style="info" %}
**Properties = user's list of attributes.** "Properties" is simply the UI label for the attributes attached to a user. For the full reference of attribute types, sources, and how to configure them, see [User attributes](https://help.usejimo.com/docs/analyze/users-and-segments/users/attributes).
{% endhint %}

#### Combining conditions with AND / OR

<figure><img src="/files/YuRfH77gpk8OLuyH6lG7" alt=""><figcaption></figcaption></figure>

Conditions within the same group are connected by **AND** (green connector on the left). Separate groups are connected by **OR** (orange connector). You can mix and match by adding multiple logic groups, each with their own set of conditions.

{% hint style="info" %}
For the exhaustive reference of the builder (operators, nested groups, every category's options, survey response filtering), see the [Segments page](https://help.usejimo.com/docs/analyze/users-and-segments/segments). The builder behaves identically in both contexts.
{% endhint %}

#### Save a filter as a segment

<figure><img src="/files/YL7XhsJQpiNku07BedKd" alt=""><figcaption></figcaption></figure>

Two buttons sit at the bottom of the builder:

* **Apply**: refreshes the user list with the current conditions
* **Save as...**: turns your filter into a reusable segment available in the Segments tab

> **Tip:** If you rebuild the same filter often, save it as a segment. You can reuse it for [experience targeting](https://help.usejimo.com/docs/publish/target-right-people-who), analytics filtering, and even as a condition inside other filters.

***

### User profile

Clicking any user row opens a **side panel** on the right with their full profile. The main list stays visible underneath.

<figure><img src="/files/FRPaOiRVNPo0UjtSxRsq" alt=""><figcaption></figcaption></figure>

#### Panel header

<figure><img src="/files/4heTKkVy0Y5JiExovS8u" alt=""><figcaption></figcaption></figure>

The top of the panel always shows:

* **Avatar** and **display name** ("Anonymous" for unidentified users)
* **Jimer ID** below the name. For identified users, click the copy icon next to the UUID to copy it.
* **Tag user** button in the top-right corner for quick tagging

#### Navigation tabs

Three tabs organize the user's data.

{% tabs %}
{% tab title="Data" %}
The default tab, showing the user's snapshot: activity summary, segment membership, and attribute values.

<figure><img src="/files/RqIc8t7Hfo1OEpzOppkr" alt=""><figcaption></figcaption></figure>

**Metric cards** (top row):

| Card                 | What it shows                                             |
| -------------------- | --------------------------------------------------------- |
| **First seen**       | Date of the user's first session detected by Jimo         |
| **Last seen**        | Date of the most recent session                           |
| **Experiences seen** | Total number of Jimo experiences the user has encountered |

**User segments** shows every segment the user currently belongs to as colored pills. Segments update dynamically: if the user stops matching a segment's conditions, the pill disappears automatically.

<figure><img src="/files/gjvmULLK2RZzTIzoF09n" alt=""><figcaption></figcaption></figure>

**Attributes** lists every attribute attached to the user, with a search field and three columns:

| Column     | Description                                                       |
| ---------- | ----------------------------------------------------------------- |
| **Name**   | Attribute key (Jimer ID, Email, plan, role, etc.)                 |
| **Value**  | Current value                                                     |
| **Source** | Where the attribute comes from (Native, SDK, or integration logo) |

<figure><img src="/files/1wQh3ekG07OTJwYhL1AN" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
For the full reference on attribute types, sources, and how to push each one, see [User attributes](https://help.usejimo.com/docs/analyze/users-and-segments/users/attributes). The "Adding user attributes in Jimo" link in the section header points to the same resource.
{% endhint %}

{% hint style="info" %}
**Anonymous users** show mostly empty attribute tables (only their auto-generated Jimer ID). This is expected: without identification, Jimo has nothing to attach beyond the session.
{% endhint %}
{% endtab %}

{% tab title="Activity" %}
A chronological timeline of the user's interactions with your Jimo experiences.

<figure><img src="/files/tEFJiE6pXSBUYEenmiUL" alt=""><figcaption></figcaption></figure>

Each entry shows:

* **Timestamp**: when the interaction happened
* **Experience name**: which tour, survey, banner, checklist, or other experience
* **Progress**: for tours, the number of steps completed (e.g. "3/5 steps")
* **Action**: seen, completed, dismissed, answered, etc.

The timeline is sorted most recent first, useful for understanding how a specific user moves through your product.
{% endtab %}

{% tab title="Survey responses" %}

<figure><img src="/files/v3hkBxyj8GuBuO8C40RN" alt=""><figcaption></figcaption></figure>

The user's answers to [discovery experiences](https://help.usejimo.com/docs/experiences/surveys) (surveys, NPS, feedback steps).

<figure><img src="/files/xkWBnEU9kzaEfBmPwZSF" alt="" width="527"><figcaption></figcaption></figure>

Each entry shows:

* **Experience name** and step
* **Question** asked
* **Answer** given
* **Timestamp**

Pair this view with the "Answered with" filter in the builder to find all users who answered a specific way.
{% endtab %}
{% endtabs %}

***

## In this section

<table data-view="cards"><thead><tr><th>Section</th><th>What is it?</th><th>Includes:</th><th data-hidden data-card-target data-type="content-ref">Target</th></tr></thead><tbody><tr><td><strong>User attributes</strong></td><td>Deep dive into how user data is structured in Jimo</td><td><p>· Native attributes</p><p>· Custom attributes</p><p>· Integration-synced attributes</p><p>· Setup via the SDK</p></td><td><a href="/pages/382678e2d0f0ab2629eb2647949fed199cc10d0d">/pages/382678e2d0f0ab2629eb2647949fed199cc10d0d</a></td></tr></tbody></table>

***

### Related pages

* [Users & Segments overview](https://help.usejimo.com/docs/analyze/users-and-segments): Core concepts, identification, and getting started
* [Segments](https://help.usejimo.com/docs/analyze/users-and-segments/segments): Full reference for the condition builder and saved segment management
* [Import](https://help.usejimo.com/docs/analyze/users-and-segments/import): Bulk-upload users and attributes via CSV
* [Target right people (Who)](https://help.usejimo.com/docs/publish/target-right-people-who): Use segments and conditions to target experiences
* [Identify users](https://help.usejimo.com/docs/for-developers/for-developers/sdk-guides/identify-users): Developer guide for calling the `identify` SDK method
* [Troubleshooting](https://help.usejimo.com/docs/settings/troubleshooting): Debug why a user is or is not in the expected segment


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