Users
Browse, filter, and inspect every user detected by Jimo. The Users tab is where you explore your user base, investigate individual profiles, and build the audiences that power your experiences.
Dashboard path: Users & Segments > Users (/users)
Understanding a user
The Users tab is your entry point to explore, filter, and inspect every user detected by Jimo. It is the first tab of Users & Segments and the go-to view whenever you need to find a specific user, check their activity, or build an audience on the fly.
A couple of concepts to keep in mind before diving into the interface.
Anonymous vs identified users
Every user who loads a page with the Jimo snippet is recorded, but not all users are equal.
Anonymous users appear with the label "Anonymous" and a short Jimer ID (e.g.
Jimer hONp). Jimo detected them but they were never linked to a real identity.Identified users appear with their display name, email, and a persistent user ID. You can link their sessions across devices, segment them by any attribute, and personalize content.
The difference is one SDK call: identify. Until that call runs, Jimo has no way to attach persistent data to the user.
The earlier you identify users, the richer their profiles become over time. See Installing Jimo and the identify users guide.
What data is attached to a user
Once identified, a user profile accumulates four types of data:
Attributes — native fields (name, email, sessions) plus custom attributes you push (plan, role, language, etc.)
Experience interactions — which Jimo experiences the user has seen, completed, dismissed, or answered
Events — in-app actions tracked by Jimo or received from integrations
Segment membership — which dynamic segments the user currently belongs to
All of this becomes visible in the user profile side panel and usable as conditions in the filter builder.
How to search for a specific user?
Filtering here uses the same condition builder as saved segments. Think of it as searching your user base with structured conditions rather than free text. See Segments for the full builder reference.
To search for a user easily just add a "Contains" filter on the "Name" or "Email" native attribute, it will act as a basic search bar. (It's case sensitive!)
Components of the Users tab
The tab is organized into four main zones:
(1)
Header actions
"Import users from CSV" and "+ New Segment" buttons (top-right)
(2)
Tab navigation
Switch between Users, Segments (with count), and Imports
(3)
Filter builder
"Add..." button to build conditions and filter the list
(4)
User list
The actual list of users with a counter, columns, and pagination
Clicking any user row opens the user profile as a side panel on the right.
The user list
The list displays every user detected by Jimo, sorted by most recent activity.
List columns
Avatar
Auto-generated colored Jimo avatar
Name / Id
Display name if identified, otherwise "Anonymous" + Jimer ID (e.g. Jimer hONp)
Email pushed via user:email, otherwise "none"
Last activity
Time since the user last loaded a page with Jimo (e.g. "12 hours ago")
Tags
Tags assigned to the user, with an inline add tag action
A bold "X users found" counter sits above the list and updates live with any filter applied.
Row interactions
When you hover a row:
The name turns blue (row becomes clickable)
A red trash icon appears on the right to delete the user
The add tag button becomes more prominent in the Tags column
Clicking anywhere on the row opens the user profile side panel.
Deleting a user permanently removes all their data from Jimo (attributes, activity, survey responses, segment membership). This cannot be undone.
Pagination
The list is paginated. Use the controls at the bottom to navigate through pages. The counter always reflects the total number of users matching the current filter.
Managing tags
Tags are manual labels you assign to users. Use them for one-off categorization (flagging a user after a support call, marking someone as a beta tester) without setting up custom attributes.
Add a tag from the list
Click add tag in the Tags column of any row. A dropdown appears with:
A "Search or create a tag..." field
The list of existing tags as colored pills (e.g. "Internal", "Beta Testeur")
Select an existing tag or type a new name to create one. Tags can be reused across users.
Add a tag from the profile
You can also assign tags from inside the user profile side panel using the Tag user button in the top-right corner. The dropdown behaves the same way as from the list.
Tags vs custom attributes: tags are great for manual, one-off labels. For structured data pushed from your system (plan, role, signup date) that you will segment on regularly, use custom attributes instead.
Filtering the user list
Filtering uses the same condition builder as saved segments. Think of it as searching your user base with structured conditions rather than free text.
Open the builder
Click Add... at the top of the page to open the builder dropdown, with two options:
Add attribute: pick a condition from one of 5 categories
New logic group: create an AND/OR group to combine multiple conditions
Once you start building, the filter expands into a multi-row builder with nested groups and action buttons.
Available filter categories
Properties
Native Jimo attributes: Name, Email, Last activity, Created, Sessions, Tags
Custom Attributes
Fields pushed from your SDK or integrations
Experiences
User interactions with Jimo experiences (seen, completed, answered with…)
Events
In-app events from Jimo or integrations
Segments
Reuse any saved segment as a filter (composition)
Properties = user's list of attributes. "Properties" is simply the UI label for the attributes attached to a user. For the full reference of attribute types, sources, and how to configure them, see User attributes.
Combining conditions with AND / OR
Conditions within the same group are connected by AND (green connector on the left). Separate groups are connected by OR (orange connector). You can mix and match by adding multiple logic groups, each with their own set of conditions.
For the exhaustive reference of the builder (operators, nested groups, every category's options, survey response filtering), see the Segments page. The builder behaves identically in both contexts.
Save a filter as a segment
Two buttons sit at the bottom of the builder:
Apply: refreshes the user list with the current conditions
Save as...: turns your filter into a reusable segment available in the Segments tab
Tip: If you rebuild the same filter often, save it as a segment. You can reuse it for experience targeting, analytics filtering, and even as a condition inside other filters.
User profile
Clicking any user row opens a side panel on the right with their full profile. The main list stays visible underneath.
Panel header
The top of the panel always shows:
Avatar and display name ("Anonymous" for unidentified users)
Jimer ID below the name. For identified users, click the copy icon next to the UUID to copy it.
Tag user button in the top-right corner for quick tagging
Navigation tabs
Three tabs organize the user's data.
The default tab, showing the user's snapshot: activity summary, segment membership, and attribute values.
Metric cards (top row):
First seen
Date of the user's first session detected by Jimo
Last seen
Date of the most recent session
Experiences seen
Total number of Jimo experiences the user has encountered
User segments shows every segment the user currently belongs to as colored pills. Segments update dynamically: if the user stops matching a segment's conditions, the pill disappears automatically.
Attributes lists every attribute attached to the user, with a search field and three columns:
Name
Attribute key (Jimer ID, Email, plan, role, etc.)
Value
Current value
Source
Where the attribute comes from (Native, SDK, or integration logo)
For the full reference on attribute types, sources, and how to push each one, see User attributes. The "Adding user attributes in Jimo" link in the section header points to the same resource.
Anonymous users show mostly empty attribute tables (only their auto-generated Jimer ID). This is expected: without identification, Jimo has nothing to attach beyond the session.
A chronological timeline of the user's interactions with your Jimo experiences.
Each entry shows:
Timestamp: when the interaction happened
Experience name: which tour, survey, banner, checklist, or other experience
Progress: for tours, the number of steps completed (e.g. "3/5 steps")
Action: seen, completed, dismissed, answered, etc.
The timeline is sorted most recent first, useful for understanding how a specific user moves through your product.
The user's answers to discovery experiences (surveys, NPS, feedback steps).
Each entry shows:
Experience name and step
Question asked
Answer given
Timestamp
Pair this view with the "Answered with" filter in the builder to find all users who answered a specific way.
In this section
Related pages
Users & Segments overview: Core concepts, identification, and getting started
Segments: Full reference for the condition builder and saved segment management
Import: Bulk-upload users and attributes via CSV
Target right people (Who): Use segments and conditions to target experiences
Identify users: Developer guide for calling the
identifySDK methodTroubleshooting: Debug why a user is or is not in the expected segment
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