# Mesure outcomes (Goal)

You’ll find the **Goal section** in the **Target & Publish** settings of any experience.\
It helps you measure how well your experience performs against the outcomes you care about—whether that’s **completion rate**, a **specific tracked event**, or, for tours, the results of an **A/B test**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FsSgwSy7mLeJFCXMovB89%2Fimage.png?alt=media&#x26;token=af34d2dc-b029-44c6-a6cb-854ef36a3601" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Why it’s useful:**

* Know if your experience actually drives user actions.
* Compare success across different user segments or variants.
* Get data to refine your onboarding, walkthroughs, or feature tours.
  {% endhint %}

The Goal section is structured in two parts:

1. **Define Success** – available for all experiences. Default completion stats plus optional event-based tracking.
2. **A/B Test (Tours only)** – allows you to create and manage test variants directly from the goal settings.

***

## Define Success (All Experiences)

This section is available for every type of experience (Tours, Surveys, Banners, Hints, Checklists…).\
It helps you track and compare **how many users complete the experience** or reach a specific outcome you define.

### Goal Options

You have two options to measure success:

* **Track Views & Completion Stats** (default, always enabled)
  * Monitors how many users start and complete the experience.
  * This generic tracker **cannot be removed**.
* **Track a Goal (Event-based tracking)**
  * Measure success by monitoring a specific in-app event.
  * Lets you compare users who achieved the goal **after going through the experience** vs. those who reached it **on their own**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FZd0RaPVcefjg02JJmD2A%2Fimage.png?alt=media&#x26;token=59af616b-1012-4533-9237-6bdf99ad7e22" alt=""><figcaption></figcaption></figure>

***

### Setting Up a Goal Tracker

Select the "Track an event completion" option to proceed with event-based tracking, it allows you to measure the success of your experience based on specific user actions.&#x20;

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2F39z1carVFOsFIFWvgqAE%2Fimage.png?alt=media&#x26;token=d6d7c91c-0808-455f-95d7-d927f04cc938" alt=""><figcaption></figcaption></figure>

When selecting **Track a Goal**:

* **Create an Event on the Fly** → Quickly set up a new event to track.
* **Select an Existing Event** → Pick from events already created in your workspace.

{% hint style="info" %}
For more details on creating and managing events, see the [**Success Tracker**](https://help.usejimo.com/docs/analyze/success-tracker/overview) section.
{% endhint %}

***

### Goal Analytics View

This structured view helps you **measure the real impact** of your experience and refine engagement strategies by enriching your analytics with goal related data.&#x20;

You can easily monitor users **who reached a specific goal thanks to your experience** compared to the ones who reached that goal by themselves. This structured view helps you track the effectiveness of your experience in **guiding users to achieve set goals**, enabling data-driven decisions to enhance user engagement and success.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FqlL2decn4747bLkYecjK%2Fimage.png?alt=media&#x26;token=acd52aa4-5f8e-4538-8d6e-e43669064e42" alt=""><figcaption></figcaption></figure>

Once a goal is defined, the [Analytics dashboard](https://help.usejimo.com/docs/analyze/analytics) will include additional insights:

* **Reached Goal Summary (A)**\
  Shows the number and percentage of users who achieved the goal.\
  Clicking expands into detailed analytics.
* **Detailed Visualization (B)**\
  Displays a comparative graph of:
  * Goals reached **after interacting with the experience**, versus
  * Goals reached **independently**.

Clicking data points opens a breakdown of user interactions for that date.

***

## A/B Testing (Tours only)

For **Tours**, the Goal section includes an additional block dedicated to **A/B Testing**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FcM5oqB6u6n5saJu2Tplk%2Fimage.png?alt=media&#x26;token=5b9a095d-0cf0-4b06-a98e-ed2a5c9b0065" alt=""><figcaption></figcaption></figure>

A/B Testing allows you to:

* Create multiple variants of a tour (Original, Variant A, Variant B).
* Randomly split your targeted audience across variants.
* Analyze which version performs best on your chosen goal.

👉 See the [full A/B Test guide](https://help.usejimo.com/docs/analyze/a-b-test) for a complete walkthrough of test configuration, analytics, and best practices.

***

### Starting a Test

1. Go to your Tour → **Target & Publish → Goal**.
2. Click **Start A/B Test**.
   * Jimo creates the **Original variant** + **Variant A** (duplicate of the original).
3. Add another variant (max 3 total) if needed.
   * You can duplicate either the Original or Variant A as a base.
4. Adjust **audience distribution** using the slider.
   * Users are randomly dispatched **from the audience defined in the “Who” targeting rule**.
   * Each variant must get at least **10%** of traffic, none can exceed **90%**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FnxjBcFP2U0IaIppgHHRk%2Fimage.png?alt=media&#x26;token=8c9576f5-2673-4153-bf94-668158705f6e" alt=""><figcaption></figcaption></figure>

***

### Publishing & Managing

* **Cancel Test**: Available until you publish (removes variants & edits).
* **Publish**: Activates the test—users will be randomly assigned to variants.
* Variants can be previewed or edited directly from the Goal section.

Once published, results will appear under the **Analytics > Insights** tab for that Tour.

* You’ll see variant performance, a confidence tracker, and the option to **set a winning variant as default**.