Follow this step-by-step guide to design, publish, and monitor your inaugural onboarding tour with Jimo. Learn how to effectively engage users and enhance their experience from the very start.
Now that you’ve completed your initial setup, it’s time to walk through the lifecycle of creating an experience in Jimo. In this tutorial, we’ll build a simple onboarding tour for new, trialing users. This example demonstrates Jimo’s main workflow: Design → Publish → Monitor.
What You’ll Learn:
Navigating to the relevant experience dashboard.
Starting with a prebuilt template or starting from scratch.
Using the Flow Builder, Content Builder, and other Jimo tools.
Positioning steps in context with the CSS selector.
Preparing your experience for targeting, publishing, and later analytics.
Step 1: Accessing the Dashboard
Open the Jimo Dashboard:
From your Jimo main menu, choose the type of experience you want to create and access the dashboard from the sidebar. In our case: Tours & Modals.
Create Your First Tour:
If this is your first time, you’ll see an “empty state” prompting you to “Create your first tour.”
Otherwise, click the + New Tour button in the top-right corner.
Step 2: Choosing a Starting Point
You can start from a template or from scratch.
Templates: Prebuilt tours for common use cases—just tweak the content and visuals.
From Scratch: Total flexibility to build your tour step-by-step.
For this guide, let’s start from scratch.
Name Your Experience:
Give your tour a clear, descriptive name (e.g., “Trial Onboarding Tour”).
Theme Management: Apply predefined themes for consistent styling across all steps.
Language Tab: Handle translations to support multiple languages.
Step 5: Adding More Steps
Go back to the Flow Builder and add another step, this time a Tooltip.
Add Tooltip Step:
Select a Tooltip step and place it in the flow after the Modal.
In-App Positioning:
To attach a tooltip to a specific element on your website:
Switch to the in-app builder mode or hit the button target element in-app and choose the URL on which you want to place your tooltip step.
Use the CSS selector to pinpoint the element you want to highlight.
Edit Tooltip Content:
Back in the Content Builder, customize the tooltip’s text and appearance. For example, highlight a “Settings” button or a “Start a Project” link to guide users deeper into your app.
Positioning targeted steps requires either Jimo installed on that URL or the extension active.
Step 6: Iteration and Preview
Feel free to add more steps, change designs, or adjust the order. Each step can be:
-> And interconnect steps to other experiences with CTA actions like Hints, Banners, or Checklists to create more advanced patterns as you grow comfortable.
Goal (Optional Aim):
Define success criteria, like whether users complete a certain step or interact with a key feature. This helps measure the impact of your onboarding.
Publishing:
Click Publish and select the environment (e.g., staging or production).
Remember, you need Jimo installed (and a valid plan or active trial) to publish experiences.