Data Management
Everything is anonymous by default
We do not collect data (IP, location, browser, etc.). In fact, by default, your users will all be anonymous when interacting with in-app experiences (views, votes, etc.) or on your changelog portal. However, some features may require specific data. For example, if you want to use our segmentation feature, you must send data to us. You don't need to send personal data for segmentation to work. Let’s say you want to push experiences only to your paying users, then you simply send the data "paying user" which is not considered personal data in this case.
But personal data can be pushed
Personal data becomes a subject when it comes to identifying users. For example, if you want to know who responded to a survey, viewed an experience, or even created a segment based on personal information, you must send personal data to see it in your Jimo dashboard. Identification is not implemented by default. To implement it, you must ask your developers to add code in your app to send identification data (username, email, etc.) to Jimo. As long as your tech team doesn’t add this mechanism to your website, no personal data is present on Jimo.
About our database infrastructure
Our databases are encrypted and only accessible by the systems inside our infrastructure. Firewalls make sure that only authorized systems have network access to our database. We perform daily database backups to recover if any issues put our service down. Those backups are stored for a maximum of 14 days and are encrypted.
Get more info on our service terms and privacy (RGPD) on our landing page:
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