Create a changelog post
Creating a post in our changelog lets you communicate directly with your users. A great changelog is more than just a list of updates. It's a powerful tool for engagement.
Quick access
Post Builder
Delivery
To start
Begin by navigating to the Changelog Hub within the left menu of your Jimo dashboard.
Here's how to create a new post:
Click on ‘+ Create changelog’ if it's your first time, or 'New post' if you've already set up your changelog, to open the post editor.
In the Changelog Hub, you can also efficiently oversee your existing posts.
Post Builder
It's the second tab of the changelog builder called "Write Post".
Preview: As you create your content, use the preview panel to get a real-time view of how your post will look once published. This feature ensures that what you see is what your users get.
Adding and Managing Blocks
Your posts in the Changelog can be dynamic and informative by utilizing various blocks. Each post can comprise one or more blocks, allowing you to share announcements with diverse pieces of information.
To add a block element:
Click the "+" icon.
Choose the type of block that aligns with your communication needs.
Types of Blocks:
Label: Clearly tag and categorize information.
Profile: Introduce your changelog posts with a team member profile, this option allow you to get a human touch when announcing a new feature or improvement.
CTA (Call to Action): Add a CTA button to Prompt specific actions to your users.
Comments: Create engagement and a sense of community by allowing users to leave comments.
Likes: Get user sentiment with a simple liking mechanism.
Enhance your communication by experimenting with different block types to suit the content and style of your announcements.
Add a tag to a post
Adding a "Status" label to a post helps categorize and provide more context to your content. For example, you can use labels like "Announcement," "Beta," "Coming Soon," "New," “Bug fix” or any other relevant labels that suit your needs. These labels give your audience a better understanding of the post's significance or stage of development.
How to Add a tag:
Click the "+" icon in the Post Editor.
Select "Label" block.
Choose an existing label or create a new one.
You can add multiple tag to a post
Labeling Best Practices:
Consistency is Key: Establish a consistent labeling system.
Use Descriptive Labels: Clearly communicate post content.
Add a call to action to a post
Boost engagement in your posts by adding a call to action (CTA). A CTA prompts users to take specific actions, providing a direct way to interact with your content. Jimo offers two versatile options for CTAs:
How to Add a CTA:
Click the "+" icon in the Post Editor.
Select "CTA" (call to action) block.
Add your CTA text in the "text" input.
Choose an Action, you can: Trigger an experience: Encourage user interaction by linking your CTA to an experience. Perfect for launching in-app tours or surveys. Redirect to URL: Drive users to a specific web page or resource.
Here are a few concise use cases for Call to Action (CTA) in your posts:
Feature Onboarding (Launch experience):
Guide users to explore and onboard new features.
Survey Participation (Launch experience):
Encourage users to participate in surveys.
Product Tour Initiation (Launch experience):
Prompt users to start a guided product tour.
Beta Testing Sign-Up (URL):
Redirect users to sign up for beta testing.
Webinar Registration (URL):
Lead users to register for upcoming webinars.
You will be able to track the click analytics in the changelog analytics page
Feel free to adapt this to your needs!
Add a profile to a post
"Adding a profile to your post helps personalize your announcements. Here's how:
Click the "+" icon to add a block.
Choose the Profile block type.
Enter the team member's details or select a user profile.
Customize the content with a title and description.
And you're done!
Profiles are great for introducing team members or showcasing user profiles. It gives a human touch to your announcements ;)
Some best practices:
Ensure that the profile you add is relevant to the content of your post.
Keep the formatting consistent across profiles. This creates a professional and polished look for your announcements.
Add a translation to a post
Adding a translation will adapt the content according to the language used by the users' browsers. Adding them according to your targets will, therefore allow you to reach more users and have better engagement.
How to Add a Language:
Click the translate icon tab
Click on the "+Add a translation"
Start translating
Read our article on Multiple languages to learn more.
Translations will be automatically displayed depending on the user’s browser language.
Likes & comments
Boost user engagement with likes and comments.
How to Add Likes and/or Comments section:
Click the "+" icon to add a block.
Choose the Comment and/or Likes interactions blocks.
And you're all set! You will:
Gather quick user sentiment on your post:
Build a sense of community: Facilitate discussions among users by providing them with a platform to express their thoughts and opinions.
You will be able to track engagement on the changelog page (just click on the post in the changelog tab), for more details feel free to read Changelog analytics
Delivery methods
Boost your post with experiences
Jimo introduces a powerful feature to boost user engagement of your posts – Experiences. Experiences are dynamic in-app interactions that elevate user engagement and interaction with your content - a Boosted experience can take the shape of a Banner, Modal, or Snippet in-app.
From your post, you can create a linked experience (Banner, Modal, Snippet).
Select Experience Type: Choose the type of experience that aligns with your post content – whether it's a tour to showcase a new feature or a survey to gather user feedback.
Precise Targeting: Define the audience for your experience based on user segments, behavior, or other custom triggers.
How to boost your post:
Go to the "Target & Publish" page after the Editor.
Go to the "Boost" Section, and click on "Boost this post"
Select an experience type (Banner, modal, or Snippet)
And then Build a new experience
The boosted experience is tied to your changelog post, sharing the same target audience. To target a different segment with experiences, simply create a standalone experience. This provides flexibility for precise audience engagement.
Create an Ephemeral Post
How to add an expiration date to a post:
Go to the "Target & Publish" page after the Editor.
Go to the "When" Section
Click on "Set an expiration date"
And hit "Publish"
Here are concise use cases for adding an expiration date to a post:
Limited-Time Offers:
Create urgency for promotions or discounts with an expiration date.
Event Announcements:
Set an end date for event-related posts to manage visibility.
Temporary Notices:
Communicate time-sensitive information or updates.
Seasonal Campaigns:
Limit the duration of posts related to seasonal campaigns.
Product Launch Countdown:
Build anticipation by adding an expiration date to a pre-launch post.
These use cases can help you effectively manage the visibility and relevance of your posts.
Show your post to the right audience
The audience part allows you to choose where, when, and to whom to display your post.
With Jimo you can announce features, bug fixes, and improvement to just a category/segment of users
This allows you to tailor your post to a specific audience, and improve engagement.
How to add an expiration date to a post:
Go to the "Target & Publish" page after the Editor.
Go to the "Who" Section
Select "Specific Users"
Select a segment previously created, or segment users on the fly with Logic & Attributes.
Hit "Publish"
Read our Audience to get more details on how to create segment and integrate to your data.
Here are concise use cases to segment your changelog post:
Power Users:
Recognize and communicate directly with power users about advanced features or improvements.
Bug Fixes:
Direct announcements about bug fixes to users who have reported those specific issues.
Beta Testers:
Communicate updates and changes directly to beta testers for their exclusive insights.
Role-Based Highlights:
Segment based on user roles to highlight updates most relevant to their responsibilities.
Previous Feedback:
Direct posts to users who have previously provided feedback on certain aspects of the product.
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