Resource Center
Self-serve knowledge hub where users can access aggregated experiences in one place. This ensures seamless navigation and on-demand support, enhancing user autonomy and engagement.
What Are Resource Centers?
Resource Centers are customizable in-app widgets that provide users with on-demand access to key resources, guides, and experiences. They function as a collapsible badge, similar to the changelog widget, but offer greater flexibility by allowing multiple Resource Centers with dynamic triggers based on user context.
Resource Centers are ideal for onboarding flows, support documentation, and in-app guidance, helping users find the right information when they need it, without disrupting their experience.
Overview
📺 Tutorial: First Resource Center
(Coming Soon)
Self-Serve Knowledge Hub – Aggregate past experiences, checklists, and hints in a structured menu.
Customizable Menu & Design – Personalize the layout with icons, embedded media, and links to structure resources effectively.
Dynamic Content Display – Unlike the changelog, you can create multiple Resource Centers, triggered based on page, user progression, or specific conditions to provide relevant information at the right time.
Seamless Access Without Overload – Avoid overwhelming users by displaying only the most relevant resources, keeping guidance contextual and effective.
Use Cases
(Coming Soon) Explore our demo website to see examples of Resource Centers in action. Choose between different experience examples to see how a resource center can be effectively implemented in context.
📚 Self-Serve Knowledge Hub Aggregate previous experiences, checklists, and external links in one centralized location, allowing users to find relevant information when they need it.
🎯 Contextual Help & Documentation Provide instant access to help articles, FAQs, or embedded media without disrupting the user workflow.
🛠️ Dynamic Resource Access Automatically display relevant content based on user activity, progress, or page context, ensuring personalized guidance.
🔔 Feature & Update Announcements Keep users informed by linking changelogs and announcements inside the Resource Center for easy reference.
How to Access
Navigate to Experiences: From your Jimo dashboard, go to Resource Center.
Create or Select a Resource Center:
First-Time Users: Click "Create Your First Resource Center".
Returning Users: Click the + New Resource Center button in the top-right corner.
Enter a name for your Resource Center, then proceed directly to the standalone builder.
Customize Your Resource Center
There's no templates, use the standalone builder to directly structure your Resource Center.
Add and organize helpful links, experiences, and embedded content to create a tailored support hub.
Main Features
Jimo's Resource Center provides a robust set of features designed to centralize and enhance knowledge access for users. Unlike other sequential experiences like Tours or Checklists, the Resource Center is a single-step experience that remains accessible through a standalone widget.
It allows users to self-serve information while maintaining flexibility in design and content organization. Below is an overview of the overall process. For a detailed breakdown of resource center-specific elements and customization, visit our Resource Center Components page.
Builder
The Resource Center Builder is your central hub for creating and customizing your Resource Center. Unlike Tours & Modals, it does not rely on a step-by-step flow but instead provides a single, structured interface where you can organize and display key information.
Content Builder
The Content Builder tab allows you to organize and fine-tune the structure of your Resource Center. You can add, arrange, and edit different content blocks to create a seamless user experience.
Best Practices
Keep It Organized
Use intuitive titles, icons, and grouping to help users quickly understand and access the information they need.
Prioritize Essential Content
Include only the most useful resources, checklists, and guides to prevent overwhelming users with too much information.
Leverage Multiple Resource Centers
Create different Resource Centers based on user roles, pages, or onboarding stages to provide more relevant and contextualized content.
Maintain Brand Consistency
Apply consistent fonts, colors, and styles that align with your product’s design language to create a seamless user experience.
Track Usage & Engagement
Monitor user interactions through Jimo’s analytics to understand which resources are accessed most and refine your content accordingly.
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