> For the complete documentation index, see [llms.txt](https://help.usejimo.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.usejimo.com/docs/integrations/zapier.md).

# Zapier

Start a Zap when a user sends feedback, completes a survey or answers a survey question, and forward the data to Google Sheets or any other app.

The Zapier integration starts a Zap when something happens in Jimo: new feedback, a completed survey, or a survey answer. You forward that data to any app Zapier supports, without code.

## What it does

Jimo is available in Zapier as a trigger app, with three events.

| Zapier trigger               | Fires when                       |
| ---------------------------- | -------------------------------- |
| New Feedback Received        | A user sends feedback            |
| New Survey Completed         | A user completes a survey        |
| New Survey Response Received | A user answers a survey question |

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2Fut3nWctAsY3K18C0Jgb7%2FF2-56b-automation-out-zapier.png?alt=media&amp;token=27412f7e-204f-4e69-b8ad-0d1ad76d3671" alt="Jimo sends feedback and survey events to Zapier, which starts a Zap and forwards the data to any app. Slack and webhooks, the other outbound integrations, are greyed out"><figcaption></figcaption></figure>

## Before you start

* A Zapier account.
* A Jimo role with access to the Integrations settings. See [Integration setup](/docs/integrations/integration-setup.md).

## Connect

{% stepper %}
{% step %}

### Connect Zapier in Jimo

In [Settings > Integrations](https://i.usejimo.com/settings/integrations), hover the Zapier card and click **Enable** to open its setup page.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2Fitv2unUbnxo8ymkgvDYX%2Fcapture_d___e__cran_2024-05-31_a___10.52.11_720.png?alt=media&amp;token=072fd5c0-dc44-4ab8-86c0-0c39e597c1f2" alt="Zapier card in Settings > Integrations"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Copy the API key

The Zapier setup page generates an API key. Copy it: Zapier asks for it when you connect your Jimo account.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FnCA1a292O9O14PscO8Cj%2Fimage.png?alt=media&amp;token=c78043df-5a2e-44a8-bc61-f462d277e084" alt="API key on the Zapier setup page in Jimo"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Enable Jimo in Zapier

Click **Enable Jimo in Zapier**. On the Zapier invitation page, click **Accept Invite & Build a Zap**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FoYF2K04NyIDP7QEEM6md%2Fimage.png?alt=media&amp;token=dfdb71fb-2094-4a53-97e5-9c477911cdf1" alt="Enable Jimo in Zapier button"><figcaption></figcaption></figure>

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FY4q316BRCjVyFHteiWPN%2Fcapture_d___e__cran_2024-05-31_a___10.53.32_720.png?alt=media&amp;token=e18244b5-cb99-4980-874f-de3b132c6485" alt="Zapier invitation page"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Create a Zap with Jimo as the trigger

In Zapier, click **Create**, then **New Zap**. Search for **Jimo** and pick one of the three trigger events.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FyDr3VYQQxXS6BNF0AS4a%2Fcapture_d___e__cran_2024-05-31_a___11.00.42_720.png?alt=media&amp;token=399b1733-6331-4a5a-ad46-80bd42cf73f0" alt="Create a new Zap in Zapier"><figcaption></figcaption></figure>

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FNSnvOxy94OF9V0cSmi2t%2Fcapture_d___e__cran_2024-05-31_a___11.01.42_720.png?alt=media&amp;token=842f88c6-f809-49c7-9662-6526d730f8a2" alt="Jimo trigger events in Zapier"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add the action

Choose the app that receives the data, for example Google Sheets to log every survey answer in a row.
{% endstep %}
{% endstepper %}

## Verify

Answer your own survey on your app, then open the Zap history in Zapier: the run shows the answer Jimo sent.

{% hint style="info" %}
Users can change a survey answer later in Jimo. If you need every answer as it was given, store each response through Zapier: the history stays outside Jimo.
{% endhint %}

## Limits

#### Feedback and surveys only

The Zapier triggers cover feedback and surveys. For tour, checklist, hint, banner or post events, use [Webhooks](/docs/integrations/webhooks.md).

## Troubleshooting

#### Zapier does not accept the connection

Check that the API key was copied whole, and that Jimo is enabled in your Zapier account.

#### Disconnect

On the Zapier setup page in Jimo, click **Disconnect Integration**.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2F4xilzck8xXpeuP3U9q11%2Fimage.png?alt=media&amp;token=8076dcce-f6ee-4e12-9ea2-e41dfef40cd3" alt="Disconnect Integration button"><figcaption></figcaption></figure>

## Related

* [Slack](/docs/integrations/slack.md): survey answers in a channel, without Zapier
* [Webhooks](/docs/integrations/webhooks.md)
* [Zapier documentation](https://platform.zapier.com/)