Compliance

Everything about Jimo's security and compliance posture lives in our Trust Center. This page tells you what you'll find there and how to get the documents your security or procurement team needs.

Jimo Trust Center: compliance.usejimo.com

This is the single source of truth for our current certifications, controls, and security documentation. It is kept up to date as our posture evolves.

What is the Trust Center?

The Trust Center is our portal where you can review how Jimo protects your data and access our compliance documentation. Instead of going back and forth over email, your security and procurement teams find what they need directly, and request anything gated behind an NDA.

Open the Trust Center →

What you'll find there

• Certifications and framework status: Our current standing on the security and privacy frameworks we work against (for example SOC 2, ISO 27001, GDPR), including any audit or certification in progress.

• Security documentation: Filled security questionnaire, latest penetration test summary, and an overview of our controls.

• Sub-processors: The full, up-to-date list of third parties involved in processing data.

• Data hosting and residency: Where your data is stored and under which safeguards.

• DPA: Our Data Processing Agreement, available for review and signature.

• Data retention: How long collected data is retained and how it is disposed of.

Quick reference

Topic	Detail
Data hosting	Amazon Web Services (AWS), European Union
Privacy framework	GDPR compliant
Uptime	Higher than 99%, tracked on our status page
SLAs	Available on request
Privacy Policy	usejimo.com/privacy

For the authoritative and current status of any certification or control, always refer to the Trust Center. The table above is a convenience, not a substitute.

Requesting documents

Some documents (audit reports, detailed security artifacts, signed DPA) are shared under NDA. To request them:

1

Open the Trust Center.

2

Request access to the document you need.

3

Complete the NDA step if prompted.

Once accepted, the document is made available to you.

If you can't find a specific document or need help with a security review, reach out to your Jimo contact or our team directly.

Related

• Privacy Policy

• Status page