User details
Everything Jimo knows about one user: their attributes, their segments, their activity and their survey answers. Opens from any user list.
User details
Clicking any user row opens a side panel on the right with their full profile. The list stays visible underneath.
It opens from anywhere there is a user list
This panel is not a feature of the Users page. It is the same panel everywhere Jimo shows you a list of people:
the Users list, filtered or not
the users behind a segment
the users reached by a specific experience, from its analytics
So the question "who is this person, actually?" always has the same answer, one click away, wherever you were looking. Nothing to navigate away from.
Panel header
The top of the panel always shows:
Avatar and display name, or Anonymous for unidentified users
The user ID below the name. Click the copy icon next to it to copy the value.
Tags, shown as coloured pills. If the user has none, a Tag user button appears instead. Either way, tagging happens here.
A ... menu, top-right, with Delete user.
Deleting a user permanently removes all their data from Jimo: attributes, activity, survey responses, segment membership. This cannot be undone.
Navigation tabs
Three tabs organize the user's data.
The default tab: the user's snapshot. Activity summary, segment membership, attribute values.
Metric cards
First seen
Date of the user's first session detected by Jimo
Last seen
Date of the most recent session
Experiences seen
Total number of Jimo experiences the user has encountered
User segments shows every segment the user currently belongs to, as pills.
These update on their own. If the user stops matching a segment's conditions, the pill disappears without anyone doing anything. That is not a bug: a segment is a definition, not a list.
Attributes lists every attribute attached to the user, with a search field and three columns:
Name
Attribute key: Jimer ID, Email, plan, role...
Value
Current value
Source
Where it comes from: Native, or an integration logo
For the full reference on attribute types, sources, and how to push each one, see Attributes. The Adding user attributes in Jimo link in the section header points to the same place.
Anonymous users show a nearly empty attribute table, with little more than their auto-generated Jimer ID. That is expected: without identification, Jimo has nothing to attach beyond the session. See Identify users.
A chronological timeline of everything the user did with your Jimo experiences, grouped by day.
Each entry carries an icon for the experience type, what happened, which experience, and the time.
Viewed a hint
The hint was displayed to them
Viewed N Changelog posts
Several posts read in one session, listed together rather than one entry each
Completed all tour steps
The tour was finished, marked with a green check
Started a survey
With a View responses shortcut straight to their answers
Jimer XXXX was created!
The very first time Jimo saw this person. The bottom of every timeline.
The timeline reads most recent first. It is the fastest way to answer "what did this person actually see?" when a customer tells you an experience did not show up.
Use it as a debugging tool. If a user says they never saw your tour, this timeline says whether Jimo showed it. An empty day usually means a targeting problem, not a rendering one. Pair it with the Troubleshooting tool.
Everything the user answered in your surveys, in two levels.
The list. One entry per survey they answered, with how long ago.
The detail. Click an entry and the answer is rendered inside the step it came from: the same NPS scale, the same options, with their choice highlighted.
That matters more than it looks: you read the answer with the question, in its original shape, instead of a value out of context. A 7 means nothing. A 7 on that scale, on that question, means something.
See all users answers jumps from this one person to the aggregate for the whole survey, when you want to know whether their answer is an outlier or the norm.
To go the other way, from a pattern back to the people, use the Answered with condition in the segment builder to find everyone who answered a specific way.
Related pages
Users: the list this panel opens from
Filter users: narrow the list before you open a profile
Attributes: the reference for every attribute you see here
Tags: manual labels
Segments: why segment pills appear and disappear on their own
Troubleshooting: debug why a user is or is not in the expected segment
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