> For the complete documentation index, see [llms.txt](https://help.usejimo.com/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.usejimo.com/docs/analyze/analytics/survey-results-and-exports.md).

# Survey results and exports

Read survey answers in the Report tab, find who an experience reached, and export the answers as JSON, CSV or JPG and the users reached as CSV.

Numbers tell you how many people answered. The survey report and the users reached list tell you who they are and what they said. Both can leave Jimo as a file.

## The survey report

The results of a survey sit under **Insights**, in four tabs: **Report**, **Statistics**, **Integrations** and **Issues**. In the **Report**, each question of the survey gets its own block, in the order users see them.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FKPFIJHNmhYSszSD39GhK%2FD2-r03-survey-report.png?alt=media&amp;token=328eaaf9-af41-4a6d-b30b-5d400726dfbf" alt="Survey Report tab under Insights: A the Report tab, B the Average and Responded counters of an NPS block, C the split between promoters, passives and detractors, D the Export responses button, E View responses, which opens the full list"><figcaption></figcaption></figure>

#### NPS and rating blocks

The number of responses, the average score and the split between promoters, passives and detractors, with a chart. Click a part of the chart to see the answers behind it.

#### Open question blocks

The number of responses and a preview of the latest answers.

#### Full list of responses

**View responses**, at the bottom of each block, opens the full list of its responses: who answered, the answer, and when. One filter menu sits above the list, set to **All responses** by default. Click a respondent to open their [user details](/docs/analyze/users-and-segments/audience/users/user-details.md), where the answer is shown inside the question it came from.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FTQYir9i1DoYgdRqQFLJw%2FD2-r06-nps-responses-list.png?alt=media&amp;token=0f65a177-3197-436f-b33e-dc2ed74d5441" alt="Full list of responses of an NPS block: A the All responses filter menu, B the score a respondent gave, C a respondent, who opens their user details"><figcaption></figcaption></figure>

{% hint style="warning" %}
**Only the latest answer is kept.** When a user answers the same survey again, their previous answer is replaced. To keep every answer as it comes in, send responses to [Slack](/docs/integrations/slack.md) or [Zapier](/docs/integrations/zapier.md).
{% endhint %}

To target users by what they answered, use the **Answered with** condition in the [segment builder](/docs/analyze/users-and-segments/audience/segments/segment-details.md#segmenting-on-survey-answers).

## Export survey answers

**Export responses**, at the top of **Insights** next to the date filter, offers three formats.

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FGlK7WRqPn9c8woX6bh2p%2FD2-s03-export-menu.png?alt=media&amp;token=a5191aee-d2eb-49bb-b61f-43c3752b1632" alt="Export responses menu: A the Export responses button, next to the date filter, B the Export to JSON, CSV and JPG options"><figcaption></figcaption></figure>

| Format   | What you get                         |
| -------- | ------------------------------------ |
| **CSV**  | One row per answer, for spreadsheets |
| **JSON** | The same data, structured, for code  |
| **JPG**  | An image of the report, for a slide  |

The CSV holds these fields:

| Field           | Content                                       |
| --------------- | --------------------------------------------- |
| `uid`           | Unique identifier of the response             |
| `username`      | Name of the respondent                        |
| `externalUid`   | Your own user ID, when the user is identified |
| `externalEmail` | Email, when it was pushed                     |
| `step`          | The survey step                               |
| `value`         | The answer                                    |
| `createdAt`     | When the answer was given                     |
| `completedAt`   | When the survey was completed, if it was      |

## The users reached list

Every experience lists the users it reached, most recent first, with their name or **Anonymous**, their email and when they were last reached. Use it to answer "did this person see it?".

<figure><img src="https://2794860263-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKzAcDWQbK1gKbpra7bkb%2Fuploads%2FCAL3SxZSBu9FasCQ3LUS%2FD2-r04-users-reached-list.png?alt=media&amp;token=840d986f-b672-4313-bd28-b95f5991d989" alt="Last users reached list of a tour: A the name or Anonymous, with the user ID underneath, B the email, C when the user was last reached, D See all users, E Export as CSV"><figcaption></figcaption></figure>

* **See all users** opens the full list, filterable by step and by date.
* Click a user to open their [user details](/docs/analyze/users-and-segments/audience/users/user-details.md).
* Removing a user from the list resets their interaction with the experience, as if they had never seen it.

{% hint style="info" %}
To test an experience again on yourself, removing yourself from this list is the quickest reset. See also [Troubleshooting](/docs/settings/troubleshooting.md).
{% endhint %}

## Export the users reached

**Export as CSV** downloads the list, with the current filters applied. The file holds:

| Field             | Content                                                         |
| ----------------- | --------------------------------------------------------------- |
| `uid`             | Jimo user identifier                                            |
| `username`        | Name of the user                                                |
| `externalUid`     | Your own user ID, when identified                               |
| `externalEmail`   | Email you pushed                                                |
| `personalEmail`   | Personal email, when set                                        |
| Custom attributes | One column per custom attribute, such as `plan` or `isTrialing` |

To export an audience rather than the users of one experience, export a segment instead: see [Exports](/docs/analyze/users-and-segments/data-management/exports.md).

## From your assistant

> "Summarize this week's NPS comments and list the detractors."

Your assistant reads the raw survey and NPS feed, newest first, and can filter it by experience or question type. See [What to ask?](/docs/integrations/mcp/what-to-ask.md).

## Related

* [Analytics](/docs/analyze/analytics.md): how Jimo counts and which number answers which question
* [Metrics by experience type](/docs/analyze/analytics/metrics-by-experience-type.md): Finished submissions and Completion rate for surveys
* [User details](/docs/analyze/users-and-segments/audience/users/user-details.md): one user's answers, in context
* [Exports](/docs/analyze/users-and-segments/data-management/exports.md): export a segment's audience